AI Chatbot for Small Business Singapore
More than half of website enquiries arrive between 7pm and 8am — when no one is at the desk to reply. The next morning, the prospect has already messaged two competitors. An AI chatbot, trained on your business and live within 14 days, closes that gap permanently.
Why most ai chatbot attempts fail
Most SME 'chatbots' in Singapore are decision-tree popups from 2018: 'Press 1 for sales, 2 for support'. Visitors quit on the third click. The bot collects no information, books no appointments, and trains your customers to expect a poor experience.
The newer DIY platforms (Tidio, Drift, Intercom free tier) need someone on your team to maintain prompts, knowledge base and routing every week. That someone doesn't exist in most SMEs — so the bot answers wrong, the team unplugs it, and you're back to a contact form.
Speed of reply is now the #1 predictor of conversion. Industry studies show that responding within 5 minutes makes a lead 21x more likely to qualify than responding within 30. Most SMEs reply in hours, not minutes.
The Aletheva approach
Aletheva runs your chatbot as a managed service on our agency platform. We do the prompt engineering, the knowledge-base ingestion and the weekly retraining — you do nothing except review the lead notifications.
The bot is pre-trained on your services, pricing, FAQs, opening hours and booking flow. It hands off to a human (WhatsApp, email or your CRM) the moment a qualified lead appears, with the full transcript attached so you don't have to ask the same questions again.
Deployment lives on your website, WhatsApp Business and Telegram from day one — the same brain across all three channels. Monthly reports show conversation volume, lead capture rate, top unanswered questions and where to add knowledge.
In every AI Chatbot retainer
- ▸Knowledge base built from your site, brochures, FAQs and pricing
- ▸Custom personality + tone trained to match your brand voice
- ▸Deployment on website widget + WhatsApp Business + Telegram
- ▸Lead capture with handoff to email, WhatsApp or your CRM
- ▸Appointment booking integration (Calendly, Google Calendar)
- ▸Continuous retraining: weekly review of unanswered questions, knowledge updates
- ▸Monthly performance report: conversations, leads, response time, top questions
- ▸Conversation logs available 24/7 for compliance
Live by the date we promised
- Days 1–3Knowledge gathering: site crawl, document upload, 30-minute interview to capture tone and edge cases.
- Days 4–9Bot trained, tested against 50+ scenarios, integrated with WhatsApp Business and Telegram.
- Days 10–12Soft launch on a hidden page. You stress-test with your own questions; we tune answers.
- Days 13–14Go live on your website + WhatsApp + Telegram. Lead-notification flow tested end-to-end.
We track average response time (target: under 3 minutes including handoff), qualified leads captured per week, and the 'unanswered question' rate (what the bot couldn't handle). All three appear on the monthly report; the first two are visible in real time from your inbox.
Real client results, published when they exist
Aletheva is a new practice. Rather than publish fabricated or composite results, I'll share real, attributable case studies as client engagements mature — first AI Chatbot case study expected Q3 2026. If you'd like to be the one we write about, the discovery call is the place to start.
AI Chatbot questions, answered
Will the bot give wrong answers and embarrass us?
It's trained only on what we ingest from you, and instructed to say 'let me get a human to confirm' for anything outside that scope. Every unanswered question is logged so we tighten the knowledge base every week.
Can it handle Mandarin / Singlish / multiple languages?
Yes. The underlying models speak English, Mandarin, Malay and Tamil natively, and we tune for local phrasing (including Singlish) during training.
What happens if it goes down?
The widget falls back to a normal contact form. You don't lose the enquiry — and our team is alerted automatically.
Do I need to provide any infrastructure?
No. Hosting, model access, WhatsApp Business API and Telegram bot setup are all on us. You provide content and approve.
Can the bot book appointments directly?
Yes. We integrate with Calendly or Google Calendar so qualified leads can self-book inside the chat window.
Ready to start AI Chatbot?
Book a free AI Audit. I'll tell you exactly what to fix first — and whether this is the right service for your business.