AI Voice Assistant Singapore — Answer Every Missed Call
A missed call from a high-intent customer is rarely returned — they call the next listing instead. For appointment-driven SMEs (clinics, salons, aircon, plumbing, dental, tuition) this single failure mode is the largest source of lost revenue in the business. An AI voice assistant, trained on your services and live in 14 days, ends it.
Why most ai voice assistant attempts fail
After-hours and lunch-hour calls in Singapore are dominated by high-intent prospects: a parent searching for a tuition centre while the kids are asleep, a patient looking for a dentist after their molar cracked at dinner. Voicemail loses them — most don't leave a message and most never call back.
Hiring a part-time receptionist to cover evenings and weekends costs S$2,500–4,000/month, requires training, and still misses the 1am call. Outsourced call centres in Manila or Cebu read from scripts they don't understand and cannot book into your calendar.
Most 'AI receptionist' products on the market are US-only, charge per call, and don't speak Singapore English convincingly. Customers can tell within 5 seconds and hang up.
The Aletheva approach
Aletheva configures and manages an AI voice agent built on the same agency platform as the chatbot — same knowledge base, same booking integrations, just a voice in front. The agent picks up missed calls, answers FAQs (hours, location, pricing, service availability), qualifies the caller, and books straight into your calendar.
Voice is tuned for Singapore: clear English with optional Mandarin fallback, natural pacing, no obvious robot phrasing. We test against 30+ realistic call scenarios before launch and tune until the average caller doesn't realise it's AI — or doesn't mind that it is.
Every call generates a transcript, a recording (where consent allows) and a structured summary (intent, contact details, appointment booked) dropped into your email or CRM. Human handoff is a one-tap option inside the call.
In every AI Voice Assistant retainer
- ▸Dedicated Singapore phone number (or forward your existing one)
- ▸Voice agent trained on your services, pricing, FAQs, hours, booking rules
- ▸Direct calendar booking: Google Calendar, Calendly, Cal.com
- ▸2,000 voice minutes per month (≈ 400–600 calls)
- ▸Call transcripts + recordings + structured summary to email or CRM
- ▸Human handoff (forward to mobile/landline) on request
- ▸Spam + cold-call filtering
- ▸Continuous retraining: weekly review of edge cases and unhandled calls
- ▸Monthly performance report: call volume, booking rate, missed-call recovery %
Live by the date we promised
- Days 1–4Knowledge gathering, voice tone selection, calendar + CRM integration, phone number provisioned.
- Days 5–10Voice agent trained against 30+ scripted scenarios. You listen, we tune.
- Days 11–13Pilot routing: agent handles after-hours and overflow only. Performance reviewed daily.
- Day 14Full cutover. Agent live 24/7. Monthly reporting cycle begins.
We track three numbers monthly: missed-call recovery rate (% of would-be voicemails handled), appointments booked directly by the agent, and average call duration. Recordings + transcripts are searchable for the full retention period so you can audit any single call.
Real client results, published when they exist
Aletheva is a new practice. Rather than publish fabricated or composite results, I'll share real, attributable case studies as client engagements mature — first AI Voice Assistant case study expected Q3 2026. If you'd like to be the one we write about, the discovery call is the place to start.
AI Voice Assistant questions, answered
Will customers know they're talking to AI?
The agent introduces itself honestly when asked, but most callers focus on getting the answer they need. Average satisfaction in early SME deployments matches or beats a junior human receptionist.
What happens after 2,000 minutes?
Additional minutes are billed at S$0.50/min, shown on the monthly invoice. Most SMEs in our target categories use 800–1,500 minutes/month.
Can it speak Mandarin?
Yes. We can configure a Mandarin fallback for callers who prefer it, including Singapore-Mandarin phrasing.
What if there's a sensitive call (complaint, emergency)?
The agent is trained to detect distress and frustration keywords and immediately offer human handoff to a number you nominate. Recording is paused on request.
Why a 12-month minimum?
Voice infrastructure (number provisioning, telco compliance, model fine-tuning) carries setup cost we absorb to keep month-one low. 12 months gives the agent time to learn your edge cases and prove ROI.
Ready to start AI Voice Assistant?
Book a free AI Audit. I'll tell you exactly what to fix first — and whether this is the right service for your business.